Questions?

We have answers!

Frequently asked questions

General

You can either drop off your containers and use our kiosks to print labels for your bags or you can request a pick up through our App. 

    1. Drop Off
      • Register on our app or online and find the closest depot express drop off location to you.
      • Next, just tag your bags at our automated kiosk and drop them in the designated area. 
      • That’s it. Once we’ve counted your containers, you will be notified and your refund will show on your account.
    2. Pick Up 
      • Register on our app or online.
      • Request a pick up date and time slot and add any notes for the driver.
      • Get real time notifications of when the driver is on the way, when your containers have been picked up, when we’ve counted your containers, and when we’ve credited your account.
      • That’s it. Once we’ve counted your containers, you will be notified and your refund will show on your account.
    3. Fundraising/Charity Organizations
      • If you are a charity or  fundraising organization, we can help you raise funds. Simply request a bottle drive and spread the word of your organization through social media, flyers, and community word of mouth. All Depot Express customers in your area can now donate to your cause.

Create an account either on our website or on our app. We offer two convenient options.

  1. Drop Off
    • Use the website or app to find the nearest drop off location to you. Once at the drop off location, simply tag your bags with our automated kiosk and drop them in the designated area.
  2. Pick Up 
    • Use the website or app to schedule a pickup date and time slot. Specify the number of bags and any relevant notes to help our driver locate your bags. (Example: call this number when you arrive, bags are alongside the side of the house, etc.)

On your pick up date and time slot, place your bags outside for pickup. Once your empties are counted, we will credit your account with your refund.

We are not open 24 hours a day. When dropping off containers, please check the drop off location hours on their website. For pickups, please check the app for pick up hours.

Yes, we have several drop off locations. Please login to your account to see the closest drop off location to you. You can then can print labels through our kiosk and drop your labeled bags in the designated area.

First, check your spam / junk mail folder. We are just starting out and mail services don’t know who we are yet. If it’s not there, email us and we will look into it.

There is a minimum of 1 bag which should hold about 150 containers. We also offer a reduced pick up service fee for large orders. Please check the app for details.

We prefer to have everything in a bag so it does not get lost. If you have the original box they came in, then you can leave them as is but just make sure it is tagged with your customer ID.  If you have loose beer/wine bottles, we suggest putting them into a bag so that your containers are not lost.

No. We encourage organizations to sign up with us to streamline the bottle drive process. When residential and commercial businesses request a pickup or drop off using our kiosks, simply select the organization/charity from the list and your refund will go straight to the organization/charity you selected. You will also be able to see this on your redeem balance page on your account. When donating to charities or bottle drives, there is no service fee and 100% of your refund goes towards your cause!

We strive to count and credit your account within 48 hours. Once counted, you will recieve a notification that your account has been credited.

At Depot Express, we offer the lowest pick up fees than anyone else! We also believe in transparency so we provide you with detailed receipts, history and e-Transfer records. We strive to credit your account with your refund within 2 days!  We also offer several drop off locations where you can receive your full refund.

For pickups, other apps have you leave your bags outside unattended for almost the whole day without you knowing when they will be picked up. This could lead to theft of your containers. At Depot Express, we give you a shorter time frame for pick up and you will also get notified when we are on our way. We also offer pickups everyday so it is convenient for you, not just on selected days.

We require all users of Depot Express to create an account in order to send you an e-Transfer.

No, you do not need to use the app to use our service. You can register on our website and see the same information that you would on the app.  The app provides additional features such as notifications which are not available on the web interface.

Pricing

For all drinkable containers that are registered and sold in Alberta, you will receive $0.10 for everything 1 litre and under and $0.25 for everything over 1 litre.

We offer 100% refund on your containers and our service fees are the lowest in the city! Please note that all services charges are deducted from your refund. Please see our pricing page for details.

Through Interac e-Transfer. Simply log on to our website or the Depot Express App and request a redemption. This will send an e-Transfer to the email you specified on your account and you can deposit it to your financial institution of choice.

Yes there is a $1.50 fee from the bank applied for e-Transfers. This is deducted from your balance when you choose to redeem.

Pick ups

You don’t have to be home, just place your bags in a secure location and add a note for the driver. Alternatively, you can use our Drop Off service.

Yes, we just need access the recycling area in your building to make the pickup as smooth as possible. You can also put a note on your pickup for the driver to call you when they are at your building and you can just bring them down.

We can’t guarantee a pickup time but if you put it in the notes section when you request a pickup, we will try our best to accommodate your request!

Yes, we do. We encourage businesses to use our services as they usually have high volume and no time to make it to a Bottle Depot. We do that for you and we offer lower service fees for businesses depending on volume. Service fees range from 5% to 25%.

Once you have registered as a charity/organization, contact us through email to request a bottle drive and specify how long you want it to be active. Your organization will now appear on our app as an option for people in your area to donate towards your cause. All you have to do is spread the word! Once your timeframe is completed, you can see your refund on the app and request an e-Transfer.

Yes it’s that simple!

A reverse bottle drive is where you are at a central location and people come to that location to drop their bottles off to you. Email us to request a bottle drive and we will coordinate with you to provide a truck or trailer to collect the containers at your site. Once your reverse bottle drive has finished, we will pick up the truck/trailer and credit your account with your refund. You can then request an e-Transfer to be sent to your organization.

What are you waiting for?
Try depot express today!